Is My Trip Online legit? What to know before you sign up

The short answer

Is My Trip Online legit? Yes, the service is operated by Eudialyte Limited, a company incorporated in Cyprus under registration number HE 416378. Its details, terms and support contacts are all on the official website, so you can read the conditions before you pay anything. Whether the membership is worth it for you is another matter, and that’s what the rest of this article will help you work out.

What is My Trip Online?

My Trip Online is an independent travel service. One of its core features is automated online check-in: you add your flight details, and the service completes check-in on your behalf once the airline opens it.

Check-in is only part of the membership, which also includes:

• fast track passes;
• airport lounge access at member rates;
• attraction tickets at member rates;
• support with flight delay and cancellation compensation claims;
• help with lost-luggage claims;
• eSIMs and a virtual phone number;
• travel e-books and guides.

Not an airline, and not affiliated with one

My Trip Online is not affiliated with, authorised by or sponsored by any airline, so travellers can still check in for free on the airline’s own website or app. Fast track and lounge access come with the membership, and the service does not claim any partnership with airports.

Here are the main facts about the company behind the service:

• Legal entity: Eudialyte Limited
• Registration number: HE 416378 (Cyprus)
• Registered office: Vladimirou Kafkaridi 2A, 2202 Nicosia, Cyprus
• Governing law: Cypriot law, plus the mandatory consumer protections of your country of residence
• Customer service email: contact@my-trip-online.com

Is My Trip Online legit? How to check for yourself

With any online service, it’s worth knowing who runs it and what exactly you’re paying for. You’ll also want a way to reach the company if something goes wrong. You can verify each of these points for My Trip Online in a few minutes.

Company details

Eudialyte Limited is registered in Nicosia under number HE 416378. To double-check, type that number into the public search of the Cyprus Department of Registrar of Companies.

Published terms

My Trip Online has general terms and conditions, separate subscription terms and a privacy policy. The most recent update to the general terms came on 25 September 2026. That’s where you’ll find how the free trial, billing, cancellation and refunds work, plus your 14-day right of withdrawal. There’s also a route for complaints the company doesn’t settle: once you’ve raised the issue in writing, you can take it to an alternative dispute resolution body in Cyprus at no cost.

Contact channels

You can reach customer service in several ways:

• email: contact@my-trip-online.com;
• phone lines in the UK, Germany, Spain and France;
• WhatsApp chat;
• a contact form on the website.

Support hours

The team is available every day from 9am to 8pm. Not every channel suits every question, though, so check which My Trip Online customer service option fits your case and what to have ready before you get in touch.

Payment terms before checkout

At checkout, you’ll see the subscription amount, how often it’s charged and when the first payment is due, all before you confirm. You’ll get these details again in the confirmation email. Keep that email: it is the easiest record to check against later.

My Trip Online reviews and customer feedback

Plenty of travellers have reviewed My Trip Online on independent sites, and opinions differ. The overview below draws on the service’s Trustpilot page, checked on 15 October 2026.

In positive feedback, travellers often point to quick check-in and a website that is easy to use. Being able to check in several passengers at once comes up as well.

Critical feedback includes questions about subscription charges, pricing and cancellation, and some reviewers describe difficulties with completing check-in.

Each review reflects one customer’s experience at a particular moment. Recent reviews, read together with the subscription terms below, give a more accurate picture than any single comment.

Understand the charges and subscription terms

Before paying, keep one thing in mind. Unless you cancel, the free trial turns into a paid subscription. Under the subscription terms, billing works like this:

• Free trial: 3 days (72 hours), starting from the order confirmation email.
• First check-in: a small one-off fee, shown at checkout.
• Membership: billed every 3 months. The exact plan and price appear before checkout and again in the confirmation email.
• Billing: card charge every 3 months on the date of the first payment, until you cancel.
• Cancelling during the trial: no subscription payment is taken.
• Cancelling after a payment: benefits stay active until the end of the paid period, with no further charges.
• Right of withdrawal: usually 14 days from the contract date, separate from the trial. You can lose this right earlier if a digital service is fully provided after you expressly agreed to it starting right away and confirmed you understood the consequence.
• Refunds after the withdrawal period: generally not available, except in cases such as a defective service or double billing.

Five checks before you pay

Before you pay, check five things:

• The total price. The one-off check-in fee and the subscription are separate amounts, and checkout shows both.
• The trial end date. You have 72 hours from the time your order confirmation email is sent. Set a reminder if you think you might cancel.
• The first payment date. It appears before you confirm and in the confirmation email.
• The billing frequency. Payments repeat every three months, not every month.
• The way to cancel. Check that your login works before the trial runs out, or bookmark the cancellation page.

If you’re only flying once

If you’re only flying once, the airline’s own check-in costs nothing and may be enough. Compare that with what the membership offers, and with the plan at checkout, before the trial starts.

How to contact My Trip Online or cancel a subscription

You can email customer service at contact@my-trip-online.com, call a regional line or send a WhatsApp message. Keep your account email and payment details close at hand, and if you’re not sure where to start, here’s how to contact My Trip Online support step by step.

To end a membership, use the termination option in your Member Area. Customer support can also cancel it for you, and the website has a separate unsubscribe page. The company confirms a termination request electronically within 48 hours, and cancellation is free. Whichever method you choose, you can cancel a My Trip Online subscription step by step.

Is My Trip Online a legitimate company?

My Trip Online is operated by Eudialyte Limited, registered in Cyprus under number HE 416378. Its address, terms and customer service contacts are available on the official website. It is an independent service and is not affiliated with any airline.

How can I check a charge from My Trip Online?

Compare the amount and date on your bank statement with the price, billing frequency and first payment date in your confirmation email. You can also log in to your account to see your membership status. If something does not match, contact customer service with the date and amount of the charge and the email address linked to your account.

Does My Trip Online offer customer support?

Yes. Support is available by email, by phone in the UK, Germany, Spain and France, and through WhatsApp, 7 days a week from 9am to 8pm. The team replies to emails within 24 hours.

How can I cancel a My Trip Online subscription?

Use the termination option in your Member Area, contact customer support or go to the unsubscribe page on the website. If you cancel during the 3-day free trial, no subscription payment is taken. If you cancel later, your benefits stay active until the end of the period you have already paid for.